As 2023 comes to a close, there’s no need to worry about GovLoop online training opportunities doing the same, as this month is jam-packed with dynamic speakers and chances to dive into the hot topics affecting agencies today.
Let’s take a look at this month’s sessions, including a new Community of Practice group focused on the customer experience:
Dec. 6 – Understanding the Digital Workplace
What are the elements that make up a successful digital workspace? Join us online Wednesday, Dec. 6, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear more on the tools and policies that can make digital workspaces actually work for you. You’ll also discover some of the potential barriers for agencies and what is being done to overcome them.
Speakers include:
Charles Hardy, AIA, CCM, Chief Architect, Public Buildings Service, U.S. General Services Administration
Jules Casuga, Chief, Office of Collaboration, Workplace & Collaboration Service Line, Office of the Chief Information Office (OCIO), National Aeronautics and Space Administration (NASA)
Dec. 12 – Practical Steps to Enhance the Government Experience
Agencies with effective data management solutions in place ensure their government experience initiatives are data-centric and aligned with best practices. Join us online Tuesday, December 12 at 2 p.m. ET/11 a.m. PT to get insights for better citizen experiences in government, including use cases and practical steps from agencies who are leading the charge.
Speakers include:
Barbara Morton, Deputy Chief Veterans Experience Officer, U.S. Department of Veterans Affairs
William “Jay” DuBois, Sr. Design Specialist, Department of Justice, Office for Access to Justice
Marybeth Murphy, Acting Director of Customer and Product Experience, Public Experience Portfolio, Technology Transformation Services, General Services Administration
Dec. 12 – 5 Biggest CX Barriers Unveiled
How has CX evolved over the past couple of years, and what are the top CX priorities facing the public sector both now and in the future? Join us online Tuesday, Dec. 12 at 4 p.m. ET/1 p.m. PT, for our inaugural CX CoP, where we will bring our community together to uncover the top five CX challenges facing the public sector.
Speakers include:
Barbara C. Morton Deputy Chief Veterans Experience Officer, Veterans Experience Office (VEO), Department of Veterans Affairs
Kaitlyn Ahlers, Director of Customer Experience at Michigan Economic Development Corporation
Dec. 13 – How to Apply DEIA to Your Programs, Policies and Tech
What are the top barriers facing agencies as they strive to strengthen DEIA strategies, and how can you make your DEIA plans to be as inclusive and easy to adopt as possible? Join us online Wednesday, Dec. 13, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from experts which DEIA priorities you should tackle first.
Speakers include:
Dr. Serelda Herbin, CDE®, DBF, MBA, DSL, Director of Diversity, Equity, Inclusion, and Accessibility, Naval Air Systems Command
Aileen (Cohen) Bovan, Diversity, Equity and Inclusivity Officer, Michigan Economic Development Corporation
Dec. 18 – How to Hold Your Team Accountable
Whether it’s a missed deadline, unprofessional behavior or maybe even a commitment issue, there are certain behaviors that are non-negotiable and must be addressed as a supervisor. Join us online Monday, Dec. 18 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about strategies for effective accountability management.
Dec. 19 – Overcoming Conflict-Avoidance to Build Strong Teams
While no one really likes conflict, constructive disagreements can lead to productive and innovative problem solving. But first, you have to be willing to deal with conflict head on. Join GovLoop and NextGen online Tuesday Dec. 19, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn strategies for disagreeing with purpose and stop avoiding difficult conversations.