Government agencies need to make their processes and services accessible to all, but outdated processes can get in the way.
Paperwork “can often be inaccessible if it is not clearly written in plain language; if translated versions are unavailable; if it does not consider the needs of people with specific vision, auditory, or cognitive impairments; or if staff are unavailable to offer assistance in a timely manner,” the Center for American Progress reports.
With digital forms, data and processes can be accessed from anywhere at any time, with an option for real-time translations. There, forms are more than just electronic versions of paper documents: They can include tools that support access for people who have vision, auditory or cognitive impairments.
In tandem with lowering the administrative burden, accessibility via digital forms supports government’s need for near real-time reporting. They help deliver faster insights for public programs, allow for swift updates to data and enable agencies to pull constituent or community data from a database and populate fields in forms, making workflows smoother and more seamless both for government workers and constituents.
Download this playbook, “How to Reduce the Administrative Burden and Improve CX,” to learn how your agency can streamline and simplify its constituent journey through digital modernization.
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