As the public increasingly expects government digital experiences to reflect the smooth service of the private sector, agencies need to learn how to modernize without sacrificing security or usability in their applications.
Some challenges that agencies can face while prioritizing privacy and security without complicating data sharing include:
• Protecting sensitive data in databases while still enabling analytics.
• Analyzing financial records without revealing individual transaction details.
• Analyzing public policy outcomes based on past data.
To handle these complex tasks, agencies need:
Secure Environments: Organizations must have security built in with environments designed to meet security regulations such as the Federal Risk and Authorization Management Program (FedRAMP).
Real-time Searchability: Governments must be able to share and query data in real time without jeopardizing sensitive information.
Generative AI Support: This new form of artificial intelligence means that the full usage of application, data, and AI, can be accomplished within a single database and management interface.
Get more information about enhancing customer usability, as well as other ways artificial intelligence can move your agency forward, with this playbook, “How Agencies Can Stay on the Cutting Edge in 2024 and Beyond.”
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