One of the hottest developments in artificial intelligence (AI) is the emergence of the autonomous agent, an advanced form of AI that is tailored to execute specific tasks and to improve on its own performance as it goes. And unlike generative AI, an agent is able to carry out its work with minimal human intervention.
Think about autonomous agents as digital employees that works alongside human employees, said Paul Tatum, Executive Vice President for Solution Engineering at Salesforce, which recently launched a solution called Agentforce. “Think about government and everything that agencies have on their plate to do: If you could add 10, a hundred, a thousand digital employees to help you with your task, why wouldn’t you do that?”
But the benefits of AI extend beyond the workforce, said Dominic Delmolino, Vice President of Field Technology and Engineering for Amazon Web Services Worldwide Public Sector. The technology also can be used to make guide constituents through government services and information.
“It provides a broadening of access to government services,” he said. “Instead of saying, ‘Go to the website and search for the thing that you’re looking for,’ we can use this AI to help guide people toward the right resources that can help them.”
In this video interview, Tatum and Delmolino provide insights into how agencies can turn AI and autonomous agents into force-multipliers.
Topics addressed include:
- Examples of how autonomous agents work
- Common use cases for autonomous agents in government
- Best practices for building public trust in AI
