Robotic process automation (RPA) has become necessary for agencies to perform their missions efficiently, and there’s multiple levels of automation that your organization can choose to utilize.
What are the types of automation, and how can they assist your agency?
• Basic automation: Covers routine tasks and relieves employees of time-consuming and repetitive work but can’t make logic-based decisions.
• AI-enabled automation: Uses artificial intelligence and machine learning to process unstructured data to make logic-based decisions. It can also tackle jobs that could be difficult for human employees alone to accomplish, and greatly increases time savings and efficiencies for agencies.
• Intelligent automation: Allows digital workers (such as bots) to solve end-to-end processes and the bots become truly collaborative coworkers. Intelligent automation can be widely deployed and tailored to the processes of each agency.
Automation, in any of these three forms, will be an essential component of many agencies’ future operations. The ability to think digitally first will let organizations prioritize how to use their workforce, with automation taking the lead for lower-level tasks while employees are free to focus on more critical work.
For more information on how automation can take your agency to the next level, download this playbook.