Imagine this: In just three days, a Health and Human Services agency in a large state is able to set up a constituent portal that provides easy access to the benefits available through its 18 different departments. Better yet, a generative artificial intelligence (GenAI) tool helps constituents find the services they need and even assists them with the application process.
That story, which would have been unimaginable not that long ago, is true. Tim Paydos, Vice President for Mission Solutions at ServiceNow Global Public Sector, uses that case study as an example of how GenAI and related solutions can help agencies envision new ways of managing their operations and delivering services.
GenAI-based tools “just flip the equation on how we, as citizens or soldiers or even employees, work with our governments,” Paydos said, providing “frictionless experiences” that align with what we have come to expect in the private sector.
In this video interview, Paydos shares insights into how agencies can begin to incorporate GenAI into their own operations and services. Topics addressed include:
- Why traditional approaches to emerging challenges are becoming less effective
- How successful leaders are leveraging GenAI to address those challenges
- How a platform-based approach to GenAI can help streamline workflows and provide a better end-user experience
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