In many cases, hybrid work environments are becoming the norm, no longer a temporary adjustment. Accommodating remote work and collaboration is now policy, requiring a cultural shift in government.
Here’s a brief look at a case study on how the General Services Administration (GSA) continues to make improvements to its hybrid work environment for a seamless user experience.
Before the pandemic, GSA already had a strong telework program, leading federal agencies in adoption for over a decade. The agency found that expanded telecommuting options are a lure for skilled workers.
To expound on that and meet new compliance requirements, GSA efforts began to dovetail with the White House Executive Order on cybersecurity from May 2021 and its emphasis on adopting security best practices, centered on a zero-trust security strategy.
GSA is now building on its well-established telework policy to implement a hybrid work environment and is investing in the components of a zero-trust architecture to verify all its system users. This also helps to ensure effective risk management of the expanded attack surface that hybrid environments create.
Moving forward, GSA plans to improve user experiences through seamless global connections to agency-managed environments and applications while maintaining ZTA principles, including continuous verification of users, devices, applications and data. The agency also is making use of automation to enhance visibility across the GSA ecosystem.
Download this e-book to see how GSA is upgrading its user services, devices, networks and security operations to better create a consistency between remote work and the in-office experience.