“If our colleagues, customers or anyone needs a listening ear, just sit back and actually listen.” Raj Sharma, Founder and CEO of Public Spend Forum, shares his thoughts on human-centered leadership and empathy as a business skill in a recent episode of “Management Minutes With Mika.”
As Mr. Sharma spoke with host and workplace transformation expert Mika Cross, he explained the 3 P’s of why people work at all, which is also part of his TEDx Talk:
- Purpose – making sure we enjoy the work and are passionate about it
- Personal growth – no matter what our job title is, people need to be challenged and continue to develop new skills
- People – we spend more time with our colleagues than our families or friends at times, so it’s important that we treat each other with empathy.
How does empathy play a role in a productive business or organization? Design-thinking really only works when we embrace differences in problem-solving. We need to make an effort to understand each other and where we come from. The less we “own” our ideas and remain open to other opinions, the better off we will be when problem-solving.
Check out the full conversation between Raj Sharma and Mika Cross in the brief video below:
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