January Online Training Opportunities

The New Year has begun, and there’s no better way to start it off than with our free online professional development opportunities!

Check out what we’ve got planned this month, and don’t forget, you can pre-register for all of our GovLoop Spotlight sessions this year to set yourself up for learning success.

What CX Metrics Actually Matter and How to Measure Them

To successfully measure your CX efforts, you first need to have the right metrics in place.

Join us online Monday, Jan. 22 at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about the CX metrics that matter and how you should measure them.

Specifically, you’ll learn:

• How to tie your CX metrics to your agency’s goals and mission.
• The proper cadence and strategy for measuring CX goals.
• How to report on and share your CX metrics.

Strategies for Increasing Customer Engagement

As the ways in which government interacts with customers and provides critical services changes, are you able to keep up? Do you have strategies in place to support customer engagement?

Join us online Wednesday, Jan. 24, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry experts about creative ways to boost customer engagement.

You’ll hear from:

Margeaux Akazawa, Customer Experience (CX) NASA – National Aeronautics and Space Administration
Nathan Sanfilippo, Executive Director, Multi-Channel Technology, Veterans Experience Office

Modeling a Healthy Work-Life Balance

We’ve all heard the saying “actions speak louder than words” and this is true even in the work environment.

Join us online Monday, Jan. 29, at 4 p.m. ET/1 p.m. PT to learn from government leaders and your peers about how to model a healthy work-life balance.

You’ll hear from:

Carolyn Mooney, Owner and Coach Enough LLC

Networking With Purpose

It is imperative for your career growth to cultivate strong relationships with your mentors, supervisors and peers.

Join GovLoop and NextGen online Tuesday, Jan. 30, from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from a government networking expert about how to build relationships that matter in today’s work environment.

You’ll hear from:

Alex Tremble, Executive Leadership Consultant and Founder, Executive Leadership Consultant and Founder, GPS Leadership Solutions

Making Digital Services More Accessible

Accessibility can take many forms; it can mean providing tools to aid those with disabilities, using inclusive language to not alienate populations and it can also mean making sure that broadband access is available for customers.

Join us online Wednesday, Jan. 31, from 2-2:50 p.m. ET/11-11:50 a.m. PT to hear from government and industry leaders about their strategies for making digital services accessible.

You’ll hear from:

Serenity Thompson, Deputy Director, Digital Services – Appointed by Governor Gavin Newsom, Deputy Director, Digital Services, California Department of Motor Vehicles
Mathias Rechtzigel, Digital Service Expert and Advisor, Digital Service Expert and Advisor, Centers for Medicare & Medicaid Services