Generative artificial intelligence (GenAI) can be an invaluable tool for government employees, making tasks like analyzing large data sets or researching a topic faster and more effective.
Some of the ways that agencies can put GenAI to work include:
Improving the Constituent Experience: GenAI can help staff answer constituent questions and guide them to find the answers they need.
Improving the Employee Experience: This tech can be used to build an internal app that helps employees find quick answers to queries like, “How do I process a leave request?”
Improving Security Measures: GenAI can automate routine security tasks, reducing the risk of human error and ensuring that security protocols are consistently followed.
But with all the benefits of GenAI coming to fruition in agencies, it’s also essential to ensure staff is meeting the compliance and confidentiality challenges that can come with this tech.
This video explains how agencies can utilize the advantages of GenAI while navigating its potential pitfalls.
