(Re)Building Trust: Coming Back From a PR Crisis
When public-sector leaders make mistakes that erode constituent trust, they must own up to their errors and begin the slow process of rebuilding the public’s faith in government.
Posts By Amy Cloud
Does Empathy Soften — or Strengthen — Effective Communication?
The impact of the project will be substantial. Should you include a “sorry” along with the detour instructions?
Make a statement — or stay silent?
Is it better go on record regarding significant events or has issuing statements become fraught with risk for your agency?
What Comes After ‘Drop, Cover and Hold’? (And Why Should You Care?)
Disaster planning is not a once-a-year exercise. Preparedness is essential. It could save your life. Here are some tips to get ready — and stay ready.
Wasting Your Greatest Resource? Get the GOAT in the Game!
The greatest performer in your agency may be someone you don’t call on much anymore, someone who’s older or has survived multiple layoffs and in-force reductions. But overlooking those employees is a mistake.
“I Don’t Need a Mic” (Hint: Yes, You Do)
Public speakers may be tempted to forego using microphones, but they shouldn’t: Millions of people need that audio assist. Without it, a speaker’s message may be lost.
4 Takeaways for 2019 (Or Life Lessons from Unlikely Sources)
New Year’s Resolutions: love ’em or hate ’em, they’re an annual staple. For professionals, there can be value in looking backward before looking ahead to changes for the new year. Here are a quartet of tips, from some unlikely sources, to help guide your review.
5 Things Reporters Want You to Know
Over the course of your career in government, you may well field news media requests. For some, that’s not a pleasant task. Here’s what you need to know to ensure your news interview is a great opportunity rather than a career crimper.
New Ways to Network: Help Yourself – and Others
We all recognize the value of networking, connecting with our professional peers to learn and grow and share contacts. But for some, the coffee or cocktail mingler isn’t much fun and can be ineffective. The good news? There are better ways to make meaningful connections.
Effective Communication Through Learning Behavior
As a leader or a communicator, are you challenged to motivate others to act? Here are tips on how to communicate effectively utilizing adult learning theory to change behavior.