3 Things Your Agency’s Data Recovery Plan Needs
With most agencies now fielding hybrid workforces mixing on-site and remote workers, data recovery may be more important than ever.
Posts By Mark Hensch
Inside the IRS’s Digital Microlearning Program
The IRS has developed an excellent model for agency training and development: SHOTs videos, which are available 24/7 and allow employees to brush up on a subject in about three minutes or less on average.
8 Best Practices for Virtual Collaboration and Training
GovLoop spoke to federal and state thought leaders about how their agencies are successfully collaborating and training virtually.
Procuring Your Agency’s Secure Digital Displays
Think about the large digital displays agencies use to direct visitors and share information with employees. While not traditional devices, these displays must still be protected.
How to Cross the Analytic Divide and Democratize Data
How can agencies close this divide between the people who can and cannot analyze data?
Getting the Info Your Agency Needs in Moments that Matter
No one wants to hunt for the right answer when the clock is ticking. Yet too often, government employees and their customers do just that.
3 Counter-Intuitive Rules for Improving CX
Adopt a beginner’s mindset, rethink “rip and replace” and embrace self-service.
Avoiding Ransomware Horror Stories
Here are three ways agencies can prepare for and avoid ransomware attacks disrupting their product and service delivery to constituents.
How to Keep Employees and Constituents Happy
Public-sector customer experience gets to the heart of how employees and constituents interact with perceive agencies’ products and services. Yet pleasing both groups grows harder every time government workforce, budget and other constraints change.
Meeting Your Agency’s Need for Speed
DevSecOps is a business methodology that can help agencies quickly deliver products and services to the public without sacrificing security.