Below you will find a 5 slide deck that I have embedded if you want to scroll through it for context, I have also broken each slide out as an image below with a few comments. The underlying point that I am trying to make is that senior leaders in the public sector deal withRead… Read more »
Search Results for: silo
Civil Servants in Residence: what would happen if civil servants had office-hours on Capitol Hill?
So I’ve read (or am currently reading) two pretty interesting books: If We Can Put a Man on the Moon: Getting Big Things Done in Government by William Eggers and John O’Leary and The Power of Pull: How Small Moves, Smartly Made, Can Set Big Things in Motion by John Hagel, Lang Davison and JohnRead… Read more »
Thom’s Top Ten #g2e 2010 edition
This post is also appears at NuSum, it is written from a Canadian perspective eh. Back in May I wrote about attending Gov 2.0 Expo, in that post I promised to share some of what I learned. In short, it was an intense three days, lots of great presentations, and more importantly dozens of interestingRead… Read more »
Six Villains of Gov 2.0
This post originally appeared on my external blog, “Social Media Strategery.“ I recently came across this funny (and too true) post by Todd Heim on social media villains that piqued both my long-time interest in super-heroes and super-villains and all things Government 2.0 too. While we pump up the Gov 2.0 Heroes (and even hadRead… Read more »
5 ideas for a better government website
Government websites are mostly terrible, not because they lack a slick design, but because they are trying to be all things to all people. The goal of these steps is to maximize the chances that your visitors quickly find what they are looking for. 1) Avoid offering a menu of unrelated choices on your homeRead… Read more »
I can do THAT with my mouse? The integration imperative for government document management software (part II)
July and August used to be pretty rough times for my colleagues in community development. Each year, we would have to gather reports on projects funded with federal dollars. Some years we had a staggering 200 projects underway. In June, the information from this paper avalanche had to be manually entered into our database. OneRead… Read more »
Attributes of the Social Organization (Part 1)
Before we explore the attributes of the Social Organization it is important to first answer why we need a new model… Why don’t solutions like Social CRM, Government 2.0, Social Relationship Management, Enterprise 2.0, Healthcare 2.0, Education 2.0, and others suffice? While all of these strategic systems have much to offer they all fall short.Read… Read more »
Working for Government is an Endurance Sport
There is a policy at work I don’t agree with, and yesterday I poked my boss (again) to remind him that it doesn’t align with the direction that’s been set out for our organization. I asked him how I could help change it. He said I could be patient. I’ve been told to be patientRead… Read more »
Creating a Culture of Customer Service – “And Would You Like Catsup for Your Fries?”
Last week, a friend told me about a presentation she’d just done for some local elected officials, on making government websites customer-friendly. She said the session had gone really well – they got it. But this is what caught my attention. She said some of these government officials had never thought about their websites inRead… Read more »
You can’t afford to do your job
I have a completely different way of thinking from my fellow public servants about career development. Their way of thinking is I am going to sit in this job for as long as possible, obtain civil service protections, and maybe move up the ranks in responsibilities. This can take years. It’s the old way ofRead… Read more »