How to Quickly Build Stories for Career Success
Do you know how to create persuasive stories to help you best answer interview questions and showcase your talents?
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To Better Serve Citizens During Life Events, the Public Sector Must Improve Cross-Agency CX: Part 1
Why is federal customer experience so hard?
Trust Starts With Visibility
So much of our world, our lives, is controlled by software. The delivery of practically all vital public services hinges on trustworthy software.
Digital Solutions at the Street Level: How to Modernize Parking Services
Historically, parking enforcement officers used paper lists and checked license plates manually. Was that a zero or an O? You couldn’t be sure.
Nurturing Professional Growth Through Delegation
What does delegation mean to you?
They Said “Great Job!”… Now What? Three Responses to Get the Feedback You Want
You just presented to a group of your colleagues and leadership and hear “great job” as they leave the room. How do you respond? The wrong answer ultimately may hurt you.
How Security Can Actually Provide Employees With Flexibility
At face value, one might not associate words like flexibility and seamless with the term zero-trust architecture. It implies that no one or thing is trusted.
Shorter RFI Responses, Please! Three Steps to Attract and Support Small Businesses
It’s become increasingly important to offer government contract opportunities to small and disadvantaged businesses. Here are three steps agencies can take to attract innovative and capable small firms.
Let’s Bust Some Myths About Zero Trust
There are a lot of misperceptions and myths about zero-trust security. Here are some of the biggest — and why they’re wrong.
Cultivating a CX Coalition in Government
You cannot drive change alone — or from within a silo. Great change takes great people aligned to a common vision. As you spread customer experience (CX) management practices in government, consider these three approaches to bring others along.
How to Make AI Possibilities Into Realities
With widespread adoption, AI will become a powerful companion to government decision-makers and leaders. But the technology alone won’t do much.
A Secure Collaboration Culture Starts With Data
Charged with keeping organizations sage, IT teams have focused on preventing and stopping risks. But zero trust security offers a whole new paradigm, one that recognizes the growing need for collaboration.
How AI Could Revolutionize Cyber Operations
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
How MLOps Helps Agencies Get the Most Out of AI
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
Tips for Introverted Leaders
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »