To provide constituents with a good customer experience (CX), agencies need to address the performance of the underlying network.
Search Results for: Cloud
How to Choose the Right Collaboration Platform for Your Agency
Several factors are driving the shift to a dedicated, secure collaboration platform that centralizes multiple communication channels.
8 Steps to Turn Policy into Solutions
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.
Is Your Relationship With Data Helping or Hurting Innovation?
Your data has a time value, whether you’ve explicitly acknowledged it or not.
3 Things You Can Do Now to Rethink Innovation
“I think this pandemic forced everybody to step off the treadmill collectively and rethink how we want to go forward.”
Does Elevating the Human Experience of Government Begin From Within?
How do we get better at engaging people in inclusive ways to ensure their voices truly drive public policy, decisions and legislation?
Improving Your Agency Without Limits
Here is how agencies can modernize how they operate so they have agile people, processes and technologies that can continuously improve.
What Agencies Can Learn from Moving
Here are three steps agencies can take to smooth their cloud computing migrations that are based on moving homes.
How to Ready Your Agency’s Data for Decision-Making
Here are four ways agencies at any level can improve the quality of the data used in making their decisions.
Why We All Need Self-Service and a Good UX
Government users and service providers share the feeling that if we can figure out how to make something simple once, we can do it again, for all types of services. Self-service is a good first step.