The President’s Management Agenda puts improvements to technology front and center in its efforts to modernize the overall government citizen engagement strategy and infrastructure. Additionally, agencies and state and local governments are grappling with implementing and transforming their cybersecurity, cloud and automation postures. All of these efforts are aided by an infusion of money tiedRead… Read more »
Search Results for: Cloud
Why Your Agency Should Think About Identities
Identity and access management (IAM) strategies can help agencies establish which policies and technologies they use to manage identities.
Feb. 2 – Transformation Headaches and How To Avoid Them
Moving is often difficult, time consuming and downright tedious. Packing boxes, throwing out old items, bubble wrapping, the list goes on and on. For many government agencies, the idea of migrating to the cloud feels the same way. But it doesn’t have to. Join us online on Wednesday, Feb. 2 at 2 p.m. ET to hearRead… Read more »
Four Best Practices for Protecting Data Wherever it Exists
This report explores a cloud-native solution and offers best practices for ensuring data is fully protected. Download your report, Four Best Practices for Protecting Data Wherever it Exists now: Brought to you by:
The Top 3 Challenges for Improving Early Intervention
The key to modernizing the early intervention (EI) space is digitally transforming so data, processes and accessibility meet the “new normal” we’ve established over the past year.
Why Service Design and DesignOps Are Key for a New EO
Service design and DesignOps are two practices that can help agencies align with President Joe Biden’s recent executive order (EO) aimed at improving the federal government’s customer experience (CX).
Backlogs, Be Gone: Case Studies in Contact Center Transformation
Agencies need to get creative. They need to find new ways to connect with constituents, reduce backlogs and meet new demands for services. This five-minute video highlights real-world examples of how artificial intelligence has helped agencies boost the capacity of their workforces. Start the video: Brought to you by:
How to Lay the Foundation for a Positive Constituent Experience
To ensure that employees can provide seamless service to constituents, agencies should integrate underlying applications and data.
Data-Driven Decisions at the Speed of Events
The challenge federal agencies face with data isn’t just one of constantly exploding volume. It’s also one of velocity — the ability to ingest, analyze and draw value from that data in a relative blink of the eye. Too often, however, they’re working with systems and tools designed for a smaller scale and more deliberateRead… Read more »
How Threat Hunters Use Data Analytics to Shut Down Attackers
Here’s some good news: Your security tools generate a lot of data, and you can put that data to use.