Agencies increasingly are tapping into the power of data and analytics to support better citizen service. How best to seize the moment?
3 Ways to Build Capacity for Decision-Making
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How to Move Beyond DIY Data Initiatives
Sooner or later, every organization needs to realize that data-driven decision-making cannot be a do-it-yourself project.
5 Ways to Boost Inclusion With Customer Experience Data
In customer experience management, one way to improve inclusion and increase trust is to consider overlooked or underserved individuals. Here are a few practices for CX professionals and federal leaders who want to foster inclusivity as they improve customer experience.
Intuition Is a Good Starting Point. Data Is the Next Step
Let’s be honest: Your gut plays an important role in making decisions. But in this increasingly sophisticated technological sphere, it falls short.
How to Make Data a Collaborative Undertaking
In this e-book you will learn how to avoid data silos, enhance collaboration and make data more readily available for key stakeholders. Download your e-book, How to Make Data a Collaborative Undertaking now: Brought to you by:
Outdo the Hype of Being Data-Driven
It doesn’t matter if you can knock down all the silos within an organization. If you give people insights, can they use them?
Culture Basics: Getting Ready for Employee and Customer Experience
Here are three exercises that can help you ramp up people analytics capabilities and shift toward adopting a true customer experience mindset.
Meeting Your Agency’s Need for Speed
DevSecOps is a business methodology that can help agencies quickly deliver products and services to the public without sacrificing security.
A Case Study in the Value of a CX Perspective
Looking at problems through a CX lens can help agencies identify and remove blockers to providing better customer service.
8 Steps to Turn Policy into Solutions
Government leaders can follow these eight steps to better use data to turn ideas into policy into solutions.