Good customer experience is much more than achieving customer satisfaction. Regardless of whether it’s coming from the private or public sector, good CX must be: accessible, engage customers on the channel of their choice (digital, in person or voice) and proactive in determining customer needs. Here’s how your agency can make the business case for… Read more »
Make a list of positive things that interest you and decide which ones could make the world a better place.
In the private sector, there is no shortage of examples of successful industry disruptors. However, the public sector faces a unique challenge: How do you keep pace with private industry? How do you innovate in a market that is moving very quickly, especially when it comes to technology?
Funded by the State Department and administered by TWC, the Foreign Affairs and Information Technology (FAIT) fellowship program provides current graduate and undergraduate students pursuing an IT-related degree with the chance to apply technology solutions to diplomacy.
If you’re in government work, you’ve probably seen your fair share of articles about blockchain. But who’s using it, and how?
Customer experience should be at the heart of digital service design. This requires knowing your customers — determining what their needs are and understanding how they encounter and experience federal digital services.
Does it seem like you are always having to generate new ideas while people around you seem idea poor? While you may have been recognized and promoted based on your ability to generate a lot of ideas, have you considered that as a leader acting as a fountain of ideas may result in others holding… Read more »
What I didn’t realize I was doing was learning more about our country and how it works than I ever could have from a book. Giving thanks through action–you often get more back than you realize.
Although I’ve been told that I look and act like Leslie Knope from the TV show “Parks & Rec,” secretly I’ve always wanted to be Olivia Pope from the TV show “Scandal.” Olivia heads a crisis management firm in Washington, D.C. that takes on big-name clients with major PR problems. Her staff is made up ofRead… Read more »
It is a mindful bureaucracy that responds to and addresses real needs and eagerly welcomes challenges and tests over time.