We explore the ways five state governments handled the unprecedented challenges of the COVID-19 pandemic and stayed focused on serving citizens.
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The BBC Goes Big on Digital – and on Data and Security
Becoming a data-centric organization means the BBC could re-engage audiences, but could potentially be a liability if it failed to secure sensitive data.
How to Best Address Contact Center Needs
Contact centers are often the first, if not only, point of interaction with the public for many agencies, it is time to modernize them.
Having a User-Centric View of Cybersecurity
The large-scale move to remote work, combined with recent high-profile cybersecurity attacks have forced government agencies to rethink how they invest in and implement cybersecurity practices that are effective yet also user-friendly.
How Connecticut Reinforced Its Resilience
Connecticut CIO Mark Raymond recently explained how his state is improving its resilience through IT consolidation, modernization and simplification.
Ensure Your Back to Office Plan Can Support Hybrid Working
As the world continues to adjust to new ways of living and working, many organizationsare looking to plan for the future and reopening offices.
Transform People, Process and Technology to Accelerate Your DevOps Journey
Learn practical skills to adopt and implement DevOps practices by transforming people, process, and technology with training courses.
Case Studies in Embracing Change
Depending on the agency’s size, maturity and mission statement, “modernization” can mean different things and produce diverse initiatives. Here are some examples.
Is the Primary Goal of Modernization to Reduce Costs?
To say that digital modernization is purely a cost-savings initiative is a myth.
Future-Proof Citizen Engagement with Intelligent Help Centers
“Citizen engagement and participation are crucial to community buy-in and incorporating citizen voices into decision-making.”