Research Using Wikis in Government (05/23/2011) – A new IBM guide provides practical tips to help federal managers decide if a Wiki makes sense for their organization and how to best use this tool to improve collaboration. http://www.businessofgovernment.org/report/using-wikis-government-guide-public-managers Effective network builders (Spring 2011) –The Knight Foundation and Monitor Institute examined 70 networks and identified fiveRead… Read more »
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Research and Best Practices eNewsletter
Research NIST cloud computing guide (05/2011) – NIST’s Cloud Computing Synopsis and Recommendations provides cloud computing technology in plain terms for Information Technology (IT) decision makers interested in cloud services. The publication presents information on the relative opportunities and risks of cloud computing. http://csrc.nist.gov/publications/drafts/800-146/Draft-NIST-SP800-146.pdf Engaging the public in a wired world (05/16/2011) – The newRead… Read more »
New Guidance Document on Conducting Accessibility Market Research
GSA’s Section 508 program recently created a guidance document, Guidance on Conducting Market Research. Buyers in federal agencies are required by law and regulation to conduct market research. Market research is a means of ensuring that what we want to purchase is in fact actually available. For ensuring accessibility and compliance with Section 508 whenRead… Read more »
Research and Best Practices eNewsletter
Research Social media and customer service (05/11/2011) –The American Express Global Customer Service Barometer found ninety percent of survey respondents want to speak with a representative on the phone rather than via social media, a chat program or another newer form of communication. People will use social media to spread the word and social toolsRead… Read more »
Research and Best Practices eNewsleter
Research Creating great customer experiences (2011) – Customer experience is more important than ever to develop and maintain a consistent, effective connection between you and your customers. RightNow Technologies suggests we empower our customers and employees, as well as offer them multi-channel choice, to deliver a superior customer experience. Video: http://www.rightnow.com/resource-video-8-steps.php How We Use TabletsRead… Read more »
Update on Research on www.plainlanguage.gov
Thanks to all of you who provided support for our research for www.plainlanguage.gov. We are trying to understand as closely as possible what Government thinkers need to know (about plain language and clear writing legislation. Here’s the background/reason for our research n 2006, my students reshaped the site www.plainlanguage.gov. Our purpose at that time wasRead… Read more »
Research and Best Practices eNewsletter
Research Millennials: The Challenger Generation (04/13/2011) – Results from the latest global study conducted by Euro RSCG Worldwide finds Millennials, those between 18 and 29, are all about community, collaboration, and interconnectedness. They believe social media is the “new power of youth” and will play a big role in changing the world for the better.Read… Read more »
INSPIRE Centre for ICT Pedagogy, Practice and Research
The University of Canberra has released the web site for their new Inspire Centre for ICT Pedagogy, Practice and Research. A building for the centre is due to be opened by the end of the year. The slide show about the centre shows a cabret style teaching room with ten nine seater circular tables eachRead… Read more »
New Research on Sites that Publish Legal Information for Free on the Web
Isabelle Moncion of the Chair in Legal Information of the University of Montreal, and Lexum, has posted Building Sustainable LIIs – or Free Access to Law as Seen Through the Eyes of a Newbie, on the VoxPopuLII Blog, published by the Legal Information Institute at Cornell University Law School. In this post, Ms. Moncion describesRead… Read more »
R & D – Research and Duplicate
Joe, Jack, and I were meeting with a friend and patron who is starting a new assignment. The world is stretched out in front of him, his for the taking. We recommended he start an activity for his customer base, that Jack and I have been doing for 15 years. He was concerned it wasn’tRead… Read more »