Search Results for: research

A Digital Revolution in Government Customer Experience

Most of the interactions federal agencies have with citizens don’t make national news. We typically don’t hear how easy it is to navigate a government website, request information or sign up for a service, unless that interaction goes awry. Just because we don’t hear about all the positive experiences, however, doesn’t mean there aren’t countlessRead… Read more »

How to Say No

The Harvard Business Review regularly publishes articles on how long work hours are backfiring for people and companies. They highlight research showing that overwork has a negative impact on our resilience and our health. This leads to low productivity, absenteeism and burned out employees. While it is important to manage our workload to minimize long work hours, that can beRead… Read more »