I believe gratitude is slowly fading from our everyday lives. We’re too busy, too tired, too stuck within our own heads to pause and be thankful.
An Argument for Pie and Gratitude All Year Long
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Customer-Centric Digital Transformation: What You Need to Know
This new pocket guide from GovLoop will give you an overview of a customer-centric approach when it comes to digital services in the public sector, why it matters and case studies and steps for development that will help you get to where you need to be.
Status of CAP Goals, Part 1: Customer Service
Improving customer service has been an off-and-on federal priority over a number of years. In fact, it is now more broadly referred to as “customer experience,” since research shows that “customer service” accounts for only a quarter of a customer’s overall satisfaction with their experience with a company or government agency.
Media Has Evolved. Government Needs to Catch Up
While social media can be empowering, the same tools enable falsehood and lies to spread faster and farther than ever. How did we get here, and what should governments and citizens do about it?
How to Positively Address Sexist Comments at Work
As a dedicated employee, and a fighter for equality, positively addressing sexist comments is one of the most important things you can do, no matter how awkward it may be.
Federal Cybersecurity: A Risk Management Issue
Federal cybersecurity is a risk-management issue. But effective risk management is often hindered by government’s fragmented governance structures. We sat down with experts at PwC for tips on developing a solid governance program.
What’s Your Leadership Development Plan?
You have to prioritize your own development if for the simple fact that no one will do it for you. Often, what you need to develop is tied to deeply held beliefs about who you are as a person, what makes you good at your job, and things you believe you can’t change.
State and Local Thanksgiving Reading List
Need a minute away from your family this Thanksgiving holiday? Sneak away and read a few of these articles.
22 Holiday Gift Ideas Your Government Colleagues Will Love
It’s that most wonderful time of the year when you think about holiday gifts that will make your favorite coworkers feel appreciated—and then draw a complete blank on the perfect gift to give them. Giving gifts to government colleagues isn’t as straightforward as what to buy Aunt Mabel (a scarf). At the federal level, strict rules govern giftsRead… Read more »
Improving the Customer Experience by Storytelling with Maps
As our government continues the journey of open data and citizen engagement, finding meaningful ways to share that data and encourage interaction will only grow in importance. Maps are just one way to improve our citizens’ customer experience.