This August, we saw a number of articles focused on collaboration. We saw collaboration among women, learned about private sector collaboration for women, and even heard calls for collaboration that isn’t yet happening (Old Girls Club, where are you?).
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Pain Points to Improving Citizen Services
Citizens have come to expect quality customer service from private companies, as well as government agencies. To help agencies better serve citizens, we’ve outlined some common pain points that must be addressed.
Is Engagement Overrated?
Let’s search for a more realistic picture of employee engagement. Could it be that we need both engaged and disengaged employees for true engagement?
Does Anyone Polish Their Shoes Anymore? Tales of the Nostalgic
What else has gone the way of 8-track tapes and the Rolodex?
How the Evolution of IT Networks is Shaping Cybersecurity
When it comes to defending government systems against sophisticated cyberthreats, the biggest challenge for agencies isn’t a technological one. Even the most secured systems can be infiltrated by hackers who prey on one of the hardest areas for agencies to manage: the workforce.
Know the Actual Value of a FERS and TSP Annuity
Researchers have revealed that only .5 percent of all the officers have over a million dollars in their TSP accounts.
Are You a Work Martyr?
If you’ve been avoiding taking your vacation days, you may be a work martyr. Learn what a work martyr is and how you can overcome.
Improving the Citizen Experience With Real-Time Data
Timely and actionable data can tell us a lot about our government, the citizens it serves and whether federal programs are effectively meeting their needs. Not only that, but data can also capture the sentiments of rank-and-file employees who fuel those services and programs. The ability to capitalize on those valuable insights has been anRead… Read more »
The Right Investments to Safeguard Against Insider Threats
Now that some of the greatest threats to the United States are from cyberattacks, rethinking your agency’s defense infrastructure is critical
Sticks and Stones: Using Language to Heal, Not Hurt
This discussion of language shows not only that words matter, but that we must treat each and every person with the dignity and respect we would like shown to us.