Instagram scored the highest customer satisfaction rating of the 10 digital and nondigital channels we studied. The telephone scored the lowest. What about the eight in between?
The Public Is Still Skeptical Of Federal Digital Customer Experience
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Top 10 Insights About Digital Inclusion from Experts in the Field
To begin to solve a problem as big as digital inclusion, first you need to understand the causes.
The Mean Girl Effect: 4 Steps to Overcome It
We need to facilitate women’s identification with their demographic group to help them manage their professional relationships, develop alliances and mentor relationships with other women.
Why 18F Isn’t Going Away Anytime Soon
Earlier this month, GSA launched a third line of business to house its digital startup, 18F, and emerging tech initiatives. We sat down with the new commissioner of GSA’s Technology Transformation Service to get more details on the new entity and what it means for potential government customers.
The Case For and Against ‘Friending’ Coworkers Online
Evidence shows there are positive outcomes from friending coworkers, but the risks outweigh the benefits for some, and that is why it’s okay to deny online friendships with your coworkers.
Outcome-based Strategies for Better Cybersecurity
Phishing attacks, advanced malware, and ransomware are just a few of the types of cyberattacks that government deals with in today’s current cyberthreat landscape. In an attempt to counter such attacks, many agencies focus on tool-based strategies as cyberthreats come. But the problem with such approaches is that agencies are usually ill equipped to apply… Read more »
The “De-Siloization” of Knowledge in Government
Most of an organization’s collective wisdom is locked in people’s heads, and not written down for others to search for and use. So, how do you increase the ability of people to know the expertise of their professional colleagues and share it with each other within a large organization?
4 Fundamental Rules that You Can Apply to Your Investments
Knowing and understanding who you are as an investor should be the foundation for your portfolio.
How Do You Connect With Your Hardest to Reach Customers?
How do we reach the young and mobile, the recently deployed, and the skeptical? At the Census Bureau we have a few outreach strategies that may also work for other government agencies.
A Clear Map to the Cloud
Having these discussions before you start your journey to the cloud ensures that you will be able to get there quickly, efficiently, and in a way that addresses your true needs.