A Highlight from the Upcoming NAGC Communications School. What if the worst happens? Are you fully prepared to handle a crisis? Many of us have already had to deal with a crisis in our organizations. Seemingly without warning, you look up and suddenly there are cameras in your face. When it happens, it’s a shock.Read… Read more »
Search Results for: plain language
Reinventing the Role of Government Communicators – A Collective Effort!
A Highlight from the upcoming NAGC Communications School. Can government communicators influence their leaders toward greater transparency? That’s the goal of a major effort in South Eastern Europe. Having done away with their socialist past in the early 1990s following the break-up of the Soviet Union and Yugoslavia, the nation states in the broader regionRead… Read more »
The Right Words Can Motivate!
A Highlight from the upcoming NAGC Communications School. A truly inspirational speech can motivate people to take action. Great communicators are always searching for just that right combination of words that will make the difference between engaging the audience or putting them to sleep. Whether you are a full-time speechwriter or just tasked with writingRead… Read more »
Do You Write with Power? Are You as Clear as You Can Be?
Do You Write with Power? Are You as Clear as You Can Be? A Highlight from the upcoming NAGC Communications School. Whether you’ve mastered the skill and art of writing in plain, clear language or you’re just beginning on the plain language journey, you’re not going to want to miss this half-day workshop by BruceRead… Read more »
The Customer Service Citizens Want
Ontario Canada has implemented a Lean initiative to improve how government services are provided. I recently obtained a copy of a PowerPoint presentation by Art Daniels, which contains some great information about the implementation of Lean in Ontario. Mr. Daniels has over 40 years of experience in leading change initiatives as a Canadian government officialRead… Read more »
Weekly Round-up: December 07, 2012
Dan Chenok Strategic Sourcing on the rise in agencies, as required by OMB: Promoting information sharing through standards-based acquisition: Two House leaders look to the future of IT in agencies: John Kamensky Do WE Do This Right? The Washington Post reports that China’s new leadership has declared that meetings should be short and to theRead… Read more »
Debunking the “risk” of working more openly
I’ve heard a lot of chatter recently about how we (public servants) can’t work in a more openly because of the “risks” of putting our information “out there”. I’ve always tried to push back on people who hide behind the risk argument because, quite frankly, I feel as though their fears are vacuous, unfounded, andRead… Read more »
Customer Service In Focus: New York City
Post Highlights GovLoop is Celebrating National Customer Service Week: Follow Here Francisco Navarro, Customer Service Policy Advisor, New York City, discusses customer service initiatives in New York City Story is an excerpt from GovLoop’s research report: Re-Imagining Government Customer Service This week GovLoop has been celebrating National Customer Service week. The following is an excerptRead… Read more »
The Opportunity to Exceed
I’ve been quiet on the Digital Government Strategy because – well, OK, I’ll be honest…while I think there’s a whole lot of good in it, I also have some problems. First, it didn’t look anything like I expected it to look, after all the issues we discussed in the National Dialog on Improving Government Websites.Read… Read more »
7 Ideas on White House’s Project MyGov
One of the new Presidential Innovation Fellows project is Project MyGov: Reimagining the relationship between the federal government and its citizens through an online footprint developed not just for the people, but also by the people. myGov will rapidly prototype a streamlined and intuitive system for presenting information and accepting feedback around the needs ofRead… Read more »