A few weeks ago, I advised federal agencies to build better digital customer experiences. I enjoyed the wave of hate mail that post generated, so I’d like to return to the topic of digital customer experience (CX) again this week. Even the US Digital Service (USDS) thinks federal agencies need better digital CX. Last year,Read… Read more »
Why do government systems fail? That is essentially the question raised by MSNBC Morning Joe host Joe Scarborough following word that IRS data got hacked. MSNBC’s Morning Joe on government IT problems The short but exceedingly provocative discussion that followed spurred me to think: How would I answer that question? What are the big obstaclesRead… Read more »
This interview is an excerpt from GovLoop’s recent guide, The DoD of Tomorrow, which explores how the department is transforming its operations, technology, workforce, and acquisitions process to confront 21st century challenges. The Department of Defense is an incredibly multifaceted organization. To support that complexity, DoD personnel must craft an equally dynamic IT architecture whileRead… Read more »
Agencies today are being asked to do a lot with their data. With information generated by new sources – from social media outlets to mobile devices – agencies must store, monitor, organize, access, and, most importantly, make sense of data in a way that allows them to best serve the American citizenry. The data centerRead… Read more »
Achieving real change, especially around gender issues, requires strong and dedicated leadership. Megan Costello, Executive Director of the Mayor’s Office of Women’s Advancement in Boston, said she is lucky enough to have that support. “I am honored to work for a mayor that is so committed to gender equity and equity within the workplace inRead… Read more »
Have you ever heard the rap song “Alphabet Aerobics”? If not, go listen to it now. I’ll wait. Now that you’ve heard the song, you’re probably wondering what all of those random things the artists mentions have to do with each other. My conclusion is… not much. CIO of the Federal Communications Commission, Dr. DavidRead… Read more »
Jeremy Vanderlan, ICF International As leaders at federal agencies come to grips with the tools of the digital age, they must develop an understanding of the right digital investments and initiatives to meet the expectations of their employees and the publics they serve. Catching up to the pace of this environment is a bit likeRead… Read more »
Vulnerabilities, faster attacks, files held for ransom, malicious code…Knowing how cyber criminals are threatening security is the first step to securing your information and ensuring your agency can effectively carry out its mission. But with such a daunting threat landscape, you may be thinking “what can be done?” Join this on-demand training to learn: The currentRead… Read more »
Almost six years ago, practically on a whim, I created a LinkedIn group. My vaguely-defined goal was to create a community of people who shared my interest in the applications and implications of social technologies in organizations. Throughout the remainder of 2009, in addition to growing my own group, I was also an active participantRead… Read more »
I hate word “bureaucracy” because it degrades public sector workers at all levels. For many reasons, countless pejorative metaphors, theories, and political actions about public sector workers have decorated the iron cage. Public sector staff can weave webs supporting real collaboration, see contacts outside the hierarchy and rules; they seek out connections with people who… Read more »