Featured Resource
Featured Resource
In state and local governments, much of the operational technology (OT) that monitors and controls critical infrastructure is based on legacy technology. That presents a major cybersecurity challenge. See how to upgrade — simply.
Identity-based cybersecurity threats are on the rise. The number of phishing attempts — the most common type of cyberattack — increased 62% from 2023 to 2024, for instance, and identity-related incidents have directly affected 84% of organizations this year. Learn how to protect your agency.
When was the last time you truly hit pause? Take the time to step back and reevaluate as we approach 2025.
Questions are not inherently neutral. They carry context, tone (if spoken), assumptions, and bias. If you’re working with customer (CX) or employee (EX) experience, asking questions is a necessary part of gathering feedback. Without considering the assumptions encoded in your questions, you could be inadvertently contaminating the feedback you’re collecting. Let’s discuss a couple of… Read more »
In today’s digital culture, it is easier than ever to share thoughts and expertise with a wide audience. This ease of sharing is equaled by a desire for information. A survey of government decision-makers found they value informational content to help them better understand their needs and what the market has to offer.
For most government agencies, the challenge isn’t getting feedback (most agencies have plenty.) Instead, it’s knowing how to take all those comments, questions, and suggestions and using them as your agency’s focus group, telling you exactly what your audience needs.
As government agencies undergo digital transformation, prioritizing workforce development in AI and cybersecurity is essential to enhance resilience, close skills gaps, and foster an adaptable, future-ready federal workforce.
AI is great, but is it inclusive? Here are tips to ensure that AI-generated content reflects diverse, unbiased data.
Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency. In doing so,… Read more »
No state or local entity should assume that it’s too small or innocuous to undergo a cyberattack. Here’s how North Dakota prepares.
At the state and local level, adopting AI remains only one of a long list of IT priorities. Read how Burlington, VT is approaching it.
By building public trust through data privacy and protection, government agencies are leveraging advanced technologies and ethical frameworks to secure sensitive information and ensure responsible data management in the digital age.
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
Tips and takeaways from the experts on how to make the most of community surveys.
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »
