Research 1. Social Media and Public Sector Policy Dilemmas (08/2010) -Comprehensive report by the Institute of Public Administration of Canada discusses impediments to government use of social media. Topics include access to information, security, leadership, records retention, privacy, and the need for a culture of trust. http://www.mikekujawski.ca/ftp/SocialMediaPublicSectorPolicyDilemmas.pdf 2. Does civic engagement make a difference? (06/2010)Read… Read more »
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Weekly Research and Best Practices
Research Victorian Government (Australia) 2.0 Action Plan (07/2010) – Details how to systematically embed Web 2.0 techniques and tools into government. Highlights four priority areas plus steps to reform public sector culture, build capability, engage proactively, and innovate iteratively. http://www.dtf.vic.gov.au/CA257310001D7FC4/WebObj/20100812Government2/$File/20100812%20Government%202.0%20action%20plan.pdf News 1. YouTube and Automatic Captioning (08/2010) – YouTube and Google Video now offer automaticRead… Read more »
Weekly Research and Best Practices
*********************************************************************** Not a Govloop Member? 30 Secs & Free to Join for Great Info & Perks ************************* Research 1. Gender differences in Web Usability (06/30/2010) – The worldwide study adds some key insights into the growing research on gender differences on the Web and in particular around social networking usage. http://www.comscore.com/Press_Events/Presentations_Whitepapers/2010/Women_on_the_Web_How_Women_are_Shaping_the_Internet 2. The Fading GloryRead… Read more »
INgage Networks and Michigan State University discussing Social Media and Government 2.0 Research Efforts
Today’s radio show provided some good insights on the work going on in Michigan that should benefit the State’s citizens as well as research on social media in general. Give a listen, I hope you find this useful. Listen to internet radio with Social Ecosystem Lab on Blog Talk Radio
Weekly Research and Best Practices
Resources Dynamic technologies for smarter government (08/04/2010) – New report finds Web 2.0 technologies enable better citizen engagement and public service delivery. The four-point plan is outlined to help government officials adapt technologies for their needs. The report suggests: creating a collaborative operating model; rationalizing existing applications; arranging infrastructure to support Web 2.0 systems; andRead… Read more »
Weekly Research and best Practices
Research 1. Better web search needed on government sites (07/26/2010) – 2010 Harris Interactive study (pdf), finds citizens struggle to find what they need on government websites. 7 out of 10 surveyed believe search functionality on government websites need to be improved. http://www.rightnow.com/pdf/press/2010-open-government-report.pdf 2. Web 2.0 risks and rewards (07/22/2010) –GAO identified 22 of 24Read… Read more »
Weekly Research and Best Practices
Research 1. Digital Economy Rankings 2010 (06/2010) Economist’s annual benchmarking study of the digital development of seventy countries. Study finds evidence that the digital divide is narrowing and that in some cases; developing countries are adopting innovative technologies faster than developed countries. http://graphics.eiu.com/upload/EIU_Digital_economy_rankings_2010_FINAL_WEB.pdf 2. Australian Government’s Draft Social Media Handbook (July 2010) – This “unofficial”Read… Read more »
Weekly Research and Best Practices
Research 1. The Challenge of Co-production (12/15/2009) – Co-production is a new trend of users and professionals working together to design and deliver public services in equal partnership . It has the potential to deliver a major shift in the way we provide public services http://www.neweconomics.org/publications/challenge-co-production 2. Canada’s Measurement Tool for Government Services (06/13/2010) –Read… Read more »
Weekly Research and Best Practices
Research 1. Pew Mobile Access 2010 (07/07/2010) – A new study by the Pew Research Center’s Internet & American Life Project finds that 59% of American adults now go online wirelessly using either a laptop or cell phone, an increase over the 51% of Americans who did so at a similar point in 2009. http://pewinternet.org/Reports/2010/Mobile-Access-2010.aspxRead… Read more »
Weekly Research and Best Practices
1. Online Dialogue Brainstorming Guide (06/30/2010) – How to-guide for conducting online dialogs, from the National Academy of Public Administration. Includes lessons learned from a dozen successful dialogues and list of questions to ask before you start. http://www.slideshare.net/collaborationproject/online-dialogue-brainstorm-guide 2. Best Practices and Innovations in Public Service Excellence (06/19/2010) – Case studies of 85 public serviceRead… Read more »