As agencies move more and more of their citizen interactions to the web and mobile applications, the digital citizen experience increasingly becomes the primary way they interact with their citizens and employees.
Nebraska has changed dramatically under Chief Information Officer (CIO) Ed Toner, who has totally consolidated the state of Nebraska’s IT system within 18 months.
Agencies want to deliver an integrated digital experience for customers. So what exactly does prioritizing CX mean for government?
How exactly can an agency secure data with an emphasis on identity and access management? A panel at IBM’s ThinkGov centered on this question.
To make the most of their data, agencies need an ecosystem of capabilities and the right infrastructure. That is where data warehouses come in.
Agencies should adopt a layered security approach that combines access, identity and security event management to detect and disrupt insider threats before damage is done.
There’s a lot of buzz about machine learning in government today, given its potential to improve operations, cut costs and produce better program outcomes. But what exactly is it?
There has been a lot of buzz recently around the promise of Robotic Process Automation (RPA). If you’re a technology executive and you’re not familiar with it, you should be.
To share intelligence data, protect warfighters and meet critical mission goals, the Department needs multiple IT resources.
How can governments optimize their digital transformation initiatives? A leader at the State Department answered this question.