Customer experience, or CX, has not always been associated with government, but this year government has taken some big steps towards improving its customer experience image. One of the reasons for the increase in government’s customer service mentality is the mandated cross-agency priority goals. 15 cross-agency priority goals were announced earlier this year with theRead… Read more »
Just remember, a brain is a terrible thing to waste, particularly when it comes to embracing differences.
How can we build diverse organizations if the very differences diversity brings is the same source for implicit bias? How does that build inclusion?
Millennials have been active in the workforce some time now, and they are moving into management and leadership roles in government and in private sector. With the advent of the millennial leader, expect changes. A new generation almost always means new rules.
Paradoxically, given the breadth of what “data science” means, the specific training and expertise is often very narrow. Students and young professional need to be well informed of the options and their personal strengths in programming, analytics, or subject matter expertise to apply the output of data science to their academic training.
Cities should carefully consider their existing and future BI and analytics, too, to derive the most value from data, taking into account the impact of mobility and connected devices.
Organizations are increasingly embracing Innovation Labs to leverage new ideas in a practical, actionable way and as a means for moving government forward.
If you think government isn’t in the customer experience business, think again. Every American deals with government on a daily basis – whether you know it or not – which is why improving customer service is paramount. But the government still has a long way to go. The Forrester’s Customer Experience Index (CX Index) hasRead… Read more »
It should come as no surprise that government work (on any level), particularly in the federal sphere, requires complete teamwork. Unfortunately, there are some inherent discrepancies when dealing with rotating political leadership with the approach of a new administration. But there are ways in which executive leadership can improve the system from within after suchRead… Read more »
A consistent practice of gratitude is what’s really good for you. Besides personal perks like improved physical and emotional health, being a grateful person can help you reach your career goals. It helps you be more likable, makes you a more effective manager, helps you network and get mentors, and improves your decision making capabilities… Read more »