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Worst Professional Mistakes- Advice from GovLoopers
I know you’ve heard it before, but we all make mistakes. We’re human. At some point in our professional life, we’re going to mess up. Sometimes, however, it can be nice to avoid mistakes by learning from others’ examples, especially if you’re a millennial just starting out. This is a great time to get adviceRead… Read more »
Making the Leap from Good to Great Customer Service
This is an excerpt from the recent Customer Service Playbook for Government. In the guide, we detail six plays to help you transform the way your agency serves its citizen users. Customer service in government is not exactly stellar right now. Today, citizens expect seamless experiences similar to what they demand of the private sectorRead… Read more »
How to Prepare Yourself for the Digital Age of Government
Wouldn’t it be nice if there were a manual on all things life? You might even settle for a manual that helps you prepare for the digital age of government. Unfortunately, it does not exist – yet. However, there are experts out there like William Eggers who provide us with some tidbits about how toRead… Read more »
Want Results? What is Your Double Helix?
Enterprise Architecture portrays technology, data, and people as functional blocks of information. As we know, “architecture” in this context derives from Zachman’s classic article. In the larger context, by definition, modern architecture represents form in terms of function. The same for “pattern.” If I may use a crude abbreviation, a “pattern language” is to “makeRead… Read more »
Stopping Cybercriminals in Their Tracks
Everyday your data is at risk. Cybercriminals are constantly getting smarter and finding new ways to hack your most valuable assets. So how do you stay abreast of the top security measures to protect you and your agency? In a recent GovLoop training, Protecting Your Data: More Than an IT Problem, cybersecurity experts Brad Rounding,Read… Read more »
Advice from My Mentor: Wear Red
Aspiring to be a strong leader means training to run hurdles. We all run into internal and external obstacles that take effort to overcome. Knowing what internal obstacles can throw off your day, and being prepared for the external ones too, can make a huge difference in how you respond when you hit a roadblock.Read… Read more »
Ali Mayorkas on Leading a Unity of Effort at DHS
Ali Mayorkas, deputy secretary, U.S. Department of Homeland Security, joined me on The Business of Government Hour to discuss such topics as the department’s key strategic priorities, the challenges it faces, how the DHS “Unity of Effort” initiative is going, and what DHS is doing to improve its operational performance.
What Does Your Personal Brand Tell The World About You?
Are your colleagues and managers wondering who you are? Do you have a brand? And, if you have one, are you sure it’s what you want it to be?
10 Business Resources Every Entrepreneur Should Be Familiar With
Skillful entrepreneurs are always entering unknown territories and learning new ways to better their understanding and further their resources. While there are business degrees to be earned, nothing teaches the entrepreneurial spirit. There is no textbook to guide you on how to navigate the ins and outs of every resource available to businesses today. With… Read more »