The Different Types of Bad Bosses and How to Handle Them
All bosses have their pros and cons, but some are better cut out for the role than others. Examine your situation to find out how to make the most of it.
All bosses have their pros and cons, but some are better cut out for the role than others. Examine your situation to find out how to make the most of it.
Effective project management requires learning how to productively utilize the unique characteristics of your team members.
New technology is changing the way that HR professionals do their job, but human values and connection are still the most important part of the workplace.
Cloud technology can be beneficial to any government agency — but only if your team is prepared to overcome the challenges.
Transforming the way your agency serves the public is an inside job — one that starts with challenging internal mindsets and processes.
A focus on government customer experience (CX) is increasingly important to public sector actors, but it takes a dedicated team of employees to initiative effective implementation.
Customer experience (CX) is how customers interact with a business for their services, and a term that applies to governments at every level.
For many government employees, the answer to creating strong CX at their agencies may exist in ignoring their potential for failure.
Government employees know this better than anyone, as the services they offer are vital to the public good, and when they are not delivered promptly and cleanly, citizens can be quick to remind agencies in comment sections and feedback forms.
The difference between good and bad service can be literally life or death, when it comes to veterans contemplating suicide, or serious health problems that need to be addressed.