Gadi Ben-Yehuda CIO Council Launches Best Practices Web site. NextGov reports that a new site has lanuched to help federal IT managers. Social Media at State, Half the World Away. An interesting article on the social media activities of the US State Department in New Zealand. Deputy Mayor Stephen Goldsmith: Now on Video! Last week,Read… Read more »
Search Results for: plain language
Top 5: Reasons Beta.FCC.gov Is Now the Hottest Open Gov Project
In 1998, FCC.gov was considered the best website in government. Other than a redesign in 2001, their website has largely remained unchanged…and quite possibly had become the worst website in government. Here’s a screen shot of how it has looked for much of the past decade: Yesterday, GovLoop received a sneak peek at the Beta.FCC.govRead… Read more »
Government Websites Yak, Yak, Yak
I just finished judging the web entries for the 2011 Clearmark Plain Language Awards. Much better entries this year. Some real models for government agencies to use as they implement the Plain Writing Act. One of the benefits of the Clearmark Awards – in addition to the chance for some great recognition – is thatRead… Read more »
Putting the “Gov” in Web Content Governance
From a small local business to a government agency with international reach, to succeed online, every organization needs a solid plan to create, deliver, and govern its content. Government agencies are some of the largest and highest-profile organizations out there, and have a wealth of content—so having a strategy for getting the most out ofRead… Read more »
Customer Service Strategies Start With the Customers
OK – you’re back from the Government Web and New Media Conference, and you’re sky high thinking about mobile apps and Facebook pages and “Meetups.” Gotta have all those channels. But where to start? That’s easy. Start with your customers. What do they want and need? How do they want to get it? Yeah, yeah,Read… Read more »
3 Conversations I’d Have at the Government Web and New Media Conference
This week – March 17-18 – is the annual Government Web and New Media Conference in Washington DC. This conference, which is sponsored by the Federal Web Managers Council and the General Services Administration, is THE event for web communicators at all levels of government. In addition to having great “how-to” sessions, you’ll hear inspirationalRead… Read more »
Set Your Compass On “Service”
I’ve told this story before, but it bears repeating. Many years ago, my good friend Phyllis Preston (currently at the Federal Aviation Administration) introduced me to her father, Ed Preston. I knew Ed had worked for the federal government for many years; so as I shook his hand, I asked, “Ed…where did you work?” HeRead… Read more »
Reorganizing the Federal Government? Start Online!
Hope you didn’t miss this. In his State of the Union speech, President Obama talked about reorganizing government to consolidate programs/services. “There are 12 different agencies that deal with exports. There are at least five different agencies that deal with housing policy. Then there’s my favorite example: The Interior Department is in charge of salmonRead… Read more »
Get Organized for Great Customer Service
At long last, the customer service bandwagon seems to be rolling in government. The latest evidence: GSA just quietly unveiled a fabulous new website: HowTo.gov. It puts requirements, best practices, training, and tips for all forms of customer service delivery (web, call centers, publications, social media) under one customer service umbrella. Bravo! Finally, we canRead… Read more »
How Public Sector Organizations Can Learn from Quora
There has been a lot of hype around the not-so-new social network called Quora in the past few weeks. Quora describes itself as: A continually improving collection of questions and answers created, edited, and organized by everyone who uses it. Or as David Griner puts it: It’s like the community side of LinkedIn, merged withRead… Read more »