The federal government stands at the crossroads of necessity and innovation in the rapidly evolving cybersecurity landscape. The Federal Risk and Authorization Management Program (FedRAMP) plays a critical role in this ecosystem, aiming to streamline security authorization for cloud products and services used by federal agencies. As automation seeps deeper into every facet of technological… Read more »
“Humanity-centered design” goes beyond “human-centered design” to look at the bigger picture surrounding applications. Here’s how that can change your approach.
This recent CX CoP recap showcases how to improve digital customer experiences in your agency.
State and local governments face many challenges and opportunities. Here are some ways they’re meeting them now.
Evidence-based policy can help state and local agencies identify and mitigate systemic harms to better serve their communities.
When public-sector leaders make mistakes that erode constituent trust, they must own up to their errors and begin the slow process of rebuilding the public’s faith in government.
The need for public-sector user experience (UX) professionals is continuing to grow. Here’s why the government UX field is thriving, while the private sector is trending downward.
DOJ has released new regulations requiring state and local agencies to make their digital content accessible. Here’s what you need to know.
Government agencies are using data to assist with workforce management, performance measurement, and resource planning. Here are the details.
Some agencies have risen to the challenge of social media — spectacularly. Here are some great examples to inspire and amuse.