The metrics used to measure CX in the commercial sphere aren’t always appropriate for government agencies. Here are some qualitative measures that can better demonstrate the value of your CX.
Measuring the Value of CX
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Keeping AGILE from becoming FRAGILE
Here are seven tips for using agile to launch a new digital government process — successfully.
Embracing “Diverseability”: Transforming Workplace Inclusion Beyond Diversity
Despite advancements in DEI, there remains a significant employment gap between individuals with and without disabilities, and organizations are missing out on the knowledge, talent and valuable perspectives that disabled persons offer. Here are specific ways to change that.
The 2024 Cyber Agenda: Urgency Drives Innovation
In recent years, the federal government has made greater efforts to advance cybersecurity technology and strategy — such as offering best practices and other guidance, promoting public/private partnerships, and making financial investments. Here’s an overview of four key issues on the cyber agenda.
A Vision for AI in Government: The AI-Savvy Agency
The White House’s Executive Order on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence lays out a strategy focused on monitoring, regulating and staffing the development of AI-based innovations. Here are some ways government is meeting its requirements.
A Year of Guidelines, Hacks and New Visions
There were some big headlines in 2023 that reminded everyone why cybersecurity is so important. Here’s a roundup of key events, as well as details on the 2023 cybersecurity guidelines that agencies must follow.
April 24 – Training and Retention: How to Keep Gov Employees
Is your agency actively investing in its employees? Failure to do so can mean high turnover and the loss of critical skills and talent. Join us online Wednesday, April 24 from 2-2:50 p.m. ET/11-11:50 a.m. PT to learn from government and industry leaders about how government agencies can do better job at training and retaining their workforce. Specifically,Read… Read more »
Overcoming Hurdles: Federal Government Interagency Collaboration
Federal interagency collaboration is vital, but difficult. Learn how to overcome the greatest hurdles and create a culture of greater unity.
Meet Our Featured Contributor Cohort
It’s time to meet our talented Featured Contributor cohort.
Spring Into Online Training in March
Check out this month’s online training sessions and register now.