The Utah Department of Technology Services turned to a platform that could streamline operations and resources, saving millions of dollars upfront.
Search Results for: silo
Total Quality Management – A Public Sector Myth?
Technological improvements over the last 30 years have lead to more efficient operations in the public sector. However, public sector leaders must recognize that productivity enhancement efforts alone do not lead to improved service quality.
3 Pillars to Digital Government
The 21st Century Integrated Digital Experience Act (IDEA) recently celebrated its one year anniversary. The goal of the legislation is to improve the way citizens interact with the federal government.
Why Do Agencies Need Enterprise Risk Management?
As the government’s complete reliance on digital technologies expands, it becomes harder to secure the growing network of new devices, IT systems and cloud solutions. In short, the network is the mission.
The Journey to Agile Acquisition
Learn how agencies can adopt an agile acquisition approach supported by a flexible procurement platform.
Best Practices for Making Cloud-Based Automation Click
The result of automation and cloud is a more efficient and effective agency, looking at cloud-based automation as a cycle will help make it fit your agency.
HCI: A Rock-Solid Foundation for Great Customer Experience
The problem is that modern solutions require a flexibility and scalability that a legacy environment simply cannot provide. Agencies can try to make it work, but eventually that underlying infrastructure limits their ability to deliver high-quality CX.
Practical Steps for Becoming a More Data-Driven Agency
For agencies charged with delivering public services, their pursuit to do so in a thoughtful and data-driven manner is paramount. Admittedly, this approach starts with a decision to make data and business intelligence a strategic priority.
Enterprise Analysis Challenges for Public Sector Leaders
Reaching a shared understanding of how your organization works is the most important step a leadership team can take to drive progress. Enterprise analysis is mission-focused, rapid, and comprehensive diagnostic tool that helps you get there.
Two Inspiring Data Stories
If you’re still thinking through ways to lighten your workload, overcome challenges, and better serve your constituents, examining other government wins can kick start your imagination. Check out the following successful data uses from Memphis and New York for inspiration.