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Jan. 31 – Making Digital Services More Accessible

Digital services have the power to transform how people interact with government agencies. For example, instead of waiting in an hour-long line to update your driver’s license you could renew online. However, for digital services to be truly revolutionary they must be accessible to everyone. Accessibility can take many forms; it can mean providing toolsRead… Read more »

Six Considerations for Evaluating GenAI Solutions for Fast Deployment Today

Vendors offer a bewildering array of GenAI solutions, all of which seem very similar. Some agencies have paused on evaluations to foster consensus, but the question remains: How can government agencies determine whether it is possible to deploy an effective GenAI solution today?

Nurturing the Future: Essential Skill Sets for Government Employees in the Age of Generative AI

The emergence of generative AI raises important personnel questions: What skill sets do government agencies need to hire or develop? And how can answer engines remove some technical burdens?

Conversations With CXOs: Andrea Fletcher

Government leaders have a lot to teach us, no matter where we are in government. Here are lessons learned from CMS’ Chief Digital Strategy Officers regarding management, instilling a feeling of belonging in the workforce and responding to evolving tech.

How Software Would Transform a DoD Agency’s Harassment Case Management

Over the past few years, the number of alleged harassment claims in federal government has spiked. Case management software can help agencies digitize and simplify claims tracking, identify trends, and centralize critical case information.