You can’t apply AI to your data until you’ve taken care of some fundaments of data governance and hygiene. Here are some tips on how to get ready.
Make Your Data Ready for AI
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Becoming Your Own Chief Learning Officer
It can be difficult for employees to develop new and stronger skills, especially since the goal of most schooling is to master only minimum levels of competency. That’s why we all need to be our own chief learning officer.
Why Government Agencies Should Leverage Generative AI Now to Optimize Customer Support…It’s All in the Tools
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.
Bringing in Constituent Perspectives
To improve customer experience, you have to hear from constituents. Here are some ways to gain their feedback.
Navigating the Era of Emerging Technologies: a Roadmap for Government Technology Leaders
New AI technologies are bound to be disruptive, even as they bring new capabilities. Here’s how to plan for them.
Belonging Part 2: Three Challenges for Inclusive Work Cultures and Solutions That Make a Difference
Hybrid work has many advantages, but it also can be challenging to foster a sense of belonging when people work off site.
From Search Engines to Answer Engines — Bridging the Digital Divide to Optimize Constituent Experience
A new technology has emerged — known as “answer engines” — that replaces the keyword search engines we know so well with natural language processing that understands what we actually mean when we ask a question.
The Ethics of Inclusive AI
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.
DEIA & CX: Removing the Burden of Reluctance in Service Delivery with Communication
Agencies can adopt certain communications strategies to help remove the shame and stigma often associated with applying for government services, and to encourage greater diversity, equity, inclusion and accessibility in government programs.
Talk the Talk: 3 Software Security Concepts to Know Now
The software security world uses lots of complicated terminology. We break down, in simple language, some of the most important vocabulary.