NextGen: What’s on the Agenda?
Check out the featured keynote sessions from the upcoming NextGen Summit on May 15.
Featured Resource
Meet Our Featured Contributor Cohort
It’s time to meet our talented Featured Contributor cohort.
Spring Into Online Training in March
Check out this month’s online training sessions and register now.
How to Manage an Inclusive Team
This recap of a recent New Supervisors Community of Practice session covers top tips for having an inclusive team.
Ways to Celebrate Employee Appreciation Day
March 1 is National Employee Appreciation Day. Here are a few tips and resources to get you started recognizing your colleagues.
Need to Improve CX? Low-code Automated Testing Can Help
Agencies that rely exclusively on manual software testing are missing the opportunities that automation provides, such as finding and resolving pain points quickly and efficiently, giving employees a more satisfying work experience, strengthening service delivery, and building constituent trust.
Building Skills for Growth
How do you build a skills-based organization? Choose candidates for their learning potential, and then develop it. Here are some tips.
Building Civic Trust Through Civic Tech
Civic tech is a vital way to improve constituent trust, and there’s a lot of potential for it to develop and grow.
How to Honor Black History Month Year-Round at Work
If you honor Black History Month, there are practical and impactful things you can do year-round to align with what you say you believe.
Online Forms – The Good, the Bad, the Ugly
This CX CoP recap covers how digital forms are changing agencies.
Better Visibility and Control Through Zero Trust
These examples of zero trust showcase how boosting your security can keep out bad actors.
Protecting a Moving Target: Why Network Visibility Is the Foundation to a Strong Cyber Defense
Agencies largely know about the equipment they manage, but the unmanaged devices are much harder to see and secure. A comprehensive, dynamic view is necessary to identify your high-value assets.
How AI Could Revolutionize Cyber Operations
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
How MLOps Helps Agencies Get the Most Out of AI
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
Tips for Introverted Leaders
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »