Generative AI can be a great tool, but you need to think carefully about how to use it.
How to Decide if AI Can Help You Out
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Driving Innovation and Compliance: Why AI-Powered Automation Is Crucial for Federal Data Management Strategies
Data management has become a critical aspect of operations across the federal government in the digital age. The sheer volume of data generated daily requires efficient and effective management tools. Enter artificial intelligence (AI)-powered automation, a catalyst for enhanced data management and governance in government.
The Myth of the Persona — Stereotype or Something Else?
Using employee personas — models to represent different groups of employees — can help define how various employees impact and support organizational goals, values and needs.
Don’t Get Burnt: 3 Tips for Avoiding Burnout
Don’t just embrace the suck. Here are a few tips to combat burnout when you’re starting to feel fried.
Cultivating Change Resilience Within Government Teams: Strategies and Implementation
Change resilience is the ability to adapt to new circumstances, to bounce back from adversities or setbacks in new environments. Here are strategies to make government employees more change resilient.
Building CX on the Front Lines
Government workers who interact directly with the public give customers their first impression of not only that transaction, but the agency as a whole. To make that impression a good one, frontline workers must have the right support. And it comes in ways that aren’t always obvious.
Top 5 Elements of EX Moments That Matter
Good employee experiences (EX) should recognize Moments that Matter — that is, both good and bad moments, some outside an agency’s direct control, that span a government employee’s career.
Journey Maps: Tracing Real-world CX
Journey maps track a typical consumer experience with a product or service. They’re complex, require careful planning — and can be an invaluable tool for agencies looking to improve their customer engagement.
Enthusiasm as a Strategy: Igniting Success Through Passionate Leadership
Leading a team or project requires more than just expertise and a well-thought-out plan. It requires enthusiasm, so other people are inspired to invest their best efforts and capabilities.
Why Government Agencies Should Leverage Generative AI Now to Optimize Customer Support…It’s All in the Tools
While generative AI models like ChatGPT have advanced significantly in simulating human-like conversation, they are not production-ready solutions for comprehensive customer support in government agencies.