Working group identifies information exchanges for continuity of care and treatment of individuals Ashburn, VA, (August 28, 2013). The IJIS Institute—a nonprofit organization that focuses on mission-critical information sharing for justice, public safety, and homeland security—in collaboration with the Urban Institute (UI), is pleased to announce the report entitled, Opportunities for Information Sharing to EnhanceRead… Read more »
Search Results for: research
Celebrating 50 Years of Zip Codes through Story Maps
In July, the zipcode turned 50. Originally designed to improve the efficiency of mail delivery, the zipcode has grown to define communities, locations and for many American’s, serves as a source of pride. As I was reviewing an article on NPR, I was reminded of three zipcodes I always will remember – 13088: Liverpool, NYRead… Read more »
Structure in Threes – Resources
This morning got a email from a colleague asking about capacity planning which is not exactly the Candlestick Charting Applied R&D I had scheduled for today, but he has an active engagement I’m helping him on as I have cycles to spare during my search for a new role. It seems the more things changeRead… Read more »
10 Ingredients Missing in Federal Gov’t Innovation
Innovation is the hot buzzword. From local government innovation officers to a deputy CTO in charge of innovation, governments are more and more focused on innovation. But how do you really make innovation happen in government? What are the missing ingredients? I thought I’d take a stab at an answer so here’s my 10 ingredientsRead… Read more »
Multichannel communications and a three-part approach to truth
Turns out Stephen Colbert may have been on to something when he coined the term “truthiness.” According to a recent study by U.K. market research group Ipsos Mori that compared British citizens’ perceptions of statistical facts to the actual numbers, most people have a pretty skewed idea of the truth. As this article by TheRead… Read more »
Tips for empowering customer service employees
Customer service is a core function of government, yet 60 percent of government executives describe citizens’ attitudes toward government as “frustrated,” according to a recent Government Business Council survey. One way to improve the reputation of your organization is to empower frontline employees so they can provide better customer service. Excellent customer service is aRead… Read more »
Preventing Agro-Terrorism with Collaboration – Plus your weekend reads
Foot-and-mouth disease is an infectious and sometimes fatal viral disease that affects cloven-hoofed animals, including domestic and wild bovids. The virus causes a high fever for two or three days, followed by blisters inside the mouth and on the feet that may rupture and cause lameness. Although the disease is not contagious to humans, itRead… Read more »
Our Push to Best Customer Service
I often hear about different tactics to improve customer service, some are good ideas and some not as good. This isn’t to say every idea isn’t worth exploring but rather, successful customer service comes from one core thought: Customer service starts with understanding the customer. So we asked, and we listened carefully. We understand thatRead… Read more »
New Public Agenda Paper on Clickers in Deliberation
Here in the 21st Century, technology is continuously shaping and reshaping the way that we engage with each other and how we govern ourselves. But striking the right balance between using technology to improve our engagement and letting it get in the way can be difficult. That’s why we wanted to share the article belowRead… Read more »
Mobility: It’s All About the Benefits
Mobility. It is the buzzword of the day and the future of citizen-government engagement. It holds tremendous promise for reducing costs and improving delivery of government services. But, it does require thoughtful implementation to ensure that its economic benefits outweigh the security risks and agencies promote collaboration without jeopardizing privacy. A recent report by ResearchRead… Read more »