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Featured Resource
What CX Metrics Actually Matter?
This blog recap covers a recent Community of Practice session focused on CX metrics.
Move Your Data Habits Into the Future
Data helps agencies meet their missions, but it’s only valuable if employees can access it. A cloud-based approach to data management can help. It should integrate disparate data sources, include artificial intelligence tools for users, and be built for the future.
The Government Workplace Makeover
Over the past several years, agencies have developed a feel for technology that encourages a successful hybrid workforce. Now the conversation has turned to physical workspaces: how to accommodate employee expectations. Here’s how one agency is innovating.
Factoring People Into the Tech Equation
Agencies need flexible technology that works in concert with their employees, helping them perform well without being caught up in the tech itself, and they need a workforce willing to learn and adapt.
Skills You Need to Work With AI
Agencies are making greater use of artificial intelligence (AI), or at least preparing to. But the skills required to work successfully with AI are far more than simply technical — often they’re unrelated to IT. Here are AI skills agencies should look for as they develop their workforces and recruit new talent.
3 Keys for Federal Agencies Navigating Zero Trust Mandates
Zero trust is the new standard for cybersecurity, but it poses challenges, and many federal agencies will miss a key 2024 deadline for implementing it. Here are four ways to comply with zero-trust requirements.
To Be AI-Ready, Agencies Must Break Free From the Chaos of Connectivity
As agencies handle massive amounts of data, they’ve lost the ability to easily access it. Learn how integration platform as a service (iPaaS) can help.
Conversations With CXOs: Michael Mayta
Mike Mayta, CIO of Wichita, Kansas, shares what he’s learned in 14 years overseeing IT for the city’s 17 departments.
Testing AI Calls for New Tactics
Recent advances have made it deceptively easy to build artificial intelligence (AI)-driven applications. But that doesn’t mean that testing AI-based software should be quick as well. Testing should be thorough, and performed by independent teams.
NJ Makes Applying for Unemployment Benefits Easier
In New Jersey, officials are finding ways to make the unemployment benefits system clearer, more seamless and more compassionate. It’s the result of thoughtful, agile, evidence-based modernization.
Federal Cloud Transformation: Navigating Challenges With a Zero-Trust Approach
Cloud-based technology is a key element of government IT modernization, and a zero-trust cybersecurity approach can help agencies protect it.
How AI Could Revolutionize Cyber Operations
Whenever a new technology is involved, there’s a learning curve — and there’s always new technology, Robert Imhof, Consulting Systems Architect at Fortinet Federal. “It’s going to be worth investing the time and effort to learn this technology,” says . “Security professionals that can master utilizing AI in addition to their other technical skills are… Read more »
How MLOps Helps Agencies Get the Most Out of AI
The release of AI foundation models allows organizations to take advantage of broader community investments in AI. But there’s a catch: Agencies need to tweak and train these models to meet their specific objectives, maintain privacy and ensure regulatory compliance.
How to Get More Insights Out of Community Surveys
Tips and takeaways from the experts on how to make the most of community surveys.
How to Improve Security Through Modern Identity Management
A patchwork of legacy identity management systems can lead to security gaps and provide an uneven user experience. Here’s how a modern system can overcome those limitations and provide greater flexibility and more granular controls.
Tips for Introverted Leaders
If you consider yourself to be an introvert, you may have at one point come across the misconception that introverts make poor leaders. The truth is, there is a lot of value in tapping into your authentic self and using that as your leadership strength. During the most recent New Supervisors in Government Community ofRead… Read more »