Coping with technological change in the office takes some special skills. Here’s how you can cultivate them in yourself.
How to Be a Nimble Employee
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Finding Time
Time is our most precious resource. Being willing to prioritize and say “no” are two ways — among several — that you can avoid being overwhelmed.
Gen Z, Millennials Say Work-Life Balance Is Must-Have
A new survey found that Gen Z and millennials are more interested in work-life balance than their older colleagues.
Building CX on the Front Lines
Customer experience is a priority for government agencies. Here are six tips for improving it.
EX for What? 3 Things You Need to Know About Employee Experience
In reality, there is no shortage of uniquely broad definitions for EX — as a field of knowledge, empirical study of the subject is still in its infancy and there is no consensus on a common definition. However, most characterizations agree on a couple things.
Every Project Needs a Plan
Good CX isn’t having a well-staffed CX office: It’s having CX inform every decision throughout the organization. CX needs to be a priority — and a core capability — in every department.
Choosing Tech for CX Improvement
When agencies want to improve customer experience, they often need to add or upgrade technology. Here are some pointers for choosing.
Getting a Grip on Your Data Landscape: A Comprehensive Guide
In today’s world, people need to understand their agencies’ data landscapes — including the data sources, quality, integration and security, and the value it brings to the business.
Three Tips to Improve Employee Engagement AND Customer Experience
Improving employee engagement and customer experience are both key goals for the Biden administration. The success of customer experience depends greatly on efforts to improve employee engagement. Research has shown again and again that happy employees can equal happy customers.
From Good Intentions to Meaningful Action: How Federal Agencies Can Battle Workforce Biases and Achieve DEIA
To bridge the gap between talking about DEIA and taking action, leaders must investi in personnel, technology and systems.