Transforming the way governments serve the public is about more than choosing the right technologies. Agencies have to rethink engagement with customers.
Why Customers’ Needs Should Drive Modernization Strategies
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Best Practices for Agencies Moving to a Hybrid Cloud System
One of the ways federal agencies are modernizing their systems is by equipping staff with cloud computing capabilities.
Solving a “Wicked Problem”
Wicked problems need their own solutions but no one wants to bring them up, let alone try to solve them. We can’t ignore some wicked problems forever.
6 Ways Data Can Move Transportation Departments Forward
While the data revolution can seem at odds with the pace of physical infrastructure development and the need for careful planning and consistency, the use of data can move the needle in transportation departments in beneficial ways.
Convening Stakeholders to Build Effective Systems of Care for Time-Sensitive Medical Conditions
Carefully coordinated efforts between all of the EMS provider organizations and hospitals in the community are necessary to consistently achieve the best possible outcomes.
How SBA Played a High Risk, High Reward Game in Hurricane Relief
Results from going to the cloud are apparent, but the long-term benefits will continue to show up in the communities that are being serviced, such as Puerto Rico.
In Defence of the Government Extracurricular
Today’s ideal civil services are lean and mean, spread thin but agile, with staff cultivating resilience, change and time management skills, and adaptability like never before in this century. What does this mean for government “extracurriculars”?
Building a Secure Foundation for Your Data Analytics Program
Agencies are seeking innovative ways to boost internal efficiencies, while also improving how they manage and safeguard data.
Environmental Protection Policy – Who is Responsible?
In local government, we must be aware of the opportunity we possess to help create a healthy future for us, our community members and the environment that sustains us. What can we do?
No Budget for New Ideas? Innovation is Free!
You can find ways to innovate in spite of the budgetary constraints.