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Your Customers Are Talking. Are You Listening?

How do you really know what your customers want? One of the most common answers I hear is, “Because they told us….” Yet, for me anyway, this answer only invites more questions. Who? When? What did they tell you? How did they tell you? Was it an interactive conversation? Are you sure you really understoodRead… Read more »

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Understanding local government innovation and how it spreads

Open data, BYOD, data analytics, for many local government’s those innovative ideas aren’t a reality. For many them most important innovations are those that change their bureaucratic processes to improve the way they deliver their services while reducing their costs, according to a recently released report from the New American Foundation. Rachel Burstein is aRead… Read more »

Mobile

Innovations That Matter: Your Gateway to Mobile Security READ MORE > Latest Research Telework More Than a Trend – A Workplace Transformation [New Guide] View (function(d, s, id) { var js, fjs = d.getElementsByTagName(s)[0]; if (d.getElementById(id)) return; js = d.createElement(s); js.id = id; js.src = “//connect.facebook.net/en_US/all.js#xfbml=1&appId=225242410865478”; fjs.parentNode.insertBefore(js, fjs); }(document, ‘script’, ‘facebook-jssdk’)); Tweet !function(d,s,id){var js,fjs=d.getElementsByTagName(s)[0];if(!d.getElementById(id)){js=d.createElement(s);js.id=id;js.src=”//platform.twitter.com/widgets.js”;fjs.parentNode.insertBefore(js,fjs);}}(document,”script”,”twitter-wjs”); MobileRead… Read more »

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iPhone app to track contract visibility, IT supply-chain security standards and more

Here are the top cyber news and stories of the day. hōrd iPhone app aims to revolutionize contract visibility – “ hōrd gives users access to real-time contract activity, including the ability to follow new listings by agency, specific contracting officers and private-sector contract history and activity.” This data comes from FedBizOpps and USAspending.gov. ThisRead… Read more »

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iPhone app to track contract visibility, IT supply-chain security standards and more

Here are the top cyber news and stories of the day. hōrd iPhone app aims to revolutionize contract visibility – “ hōrd gives users access to real-time contract activity, including the ability to follow new listings by agency, specific contracting officers and private-sector contract history and activity.” This data comes from FedBizOpps and USAspending.gov. ThisRead… Read more »

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Weekly Round-up: April 19, 2013

Gadi Ben-Yehuda This week: Success! On HowTo.Gov, Ori Hoffer asks “What Does Social Media Success Look Like?” His answer includes a chart! Joesph Marks reports that GAO thinks the IRS could be more successful with its Web site. HHS CTO Bryan Sivak explains how to write a successful proposal for HHSignite. More successful security throughRead… Read more »

Can bureaucrats be interesting when the world demands that they be boring?

In a previous blog on his former site (See: The World Needs Us to Stop Being Boring), newly minted co-author Kent Aitken, expressed his lament at the fact that the public service is rich with unrealized creativity, extolling that the world needs us (public servants) to stop being boring. While I whole heartily agree withRead… Read more »

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New Sensation with Stephanie Tripp, Oregon Health Authority, Public Affairs

Since ELGL is not a big fan of icebreakers and since we would rather not know what animal you want to be, this blog feature will serve as a means of introducing new members. While you won’t learn about their favorite animal, you will learn about their ideal Sunday morning, which dead people would theyRead… Read more »

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White House Wants Funds for New Industrial Base Support Program

The White House’s budget request for fiscal year 2014 includes $14 million for the Defense Department to start a new program aiming to help defense companies manage breaks in production. This program also intends to help defense vendors avoid reconstitution costs for capability after either a defense procurement hiatus for a large program, according toRead… Read more »

Should Local Governments Rely on Facebook for Public Communications?

Back when social media were just getting popular I was a strong supporter for government use especially in times of crisis or emergency. Going “where the people” are seemed a simple justification for why a government agency might want to use Facebook. Facebook is relatively cheap to get started, it provides a standardized platform, itRead… Read more »

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