By using reminder text messages, governments can ensure that people take needed actions to enroll in or maintain access to services.
Reminder Text Messages Can Help Keep People on Track
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Use ‘Journey Maps’ to Understand and Improve People’s Interactions with Public Services
Journey mapping is a simple yet powerful way to explore the experiences people have with your services and generate insights on how you can improve them.
Mapping the Cyber Threat Landscape
Cyber threats are so varied and always evolving. Here is a look at the current threat landscape, based on recent cyber-related news and events.
In Chicago, Collaboration Makes Early Childcare Better
Sharing data through a public/private research consortium allowed Chicago to provide better early childhood services. It wouldn’t have been possible without the cloud.
Using Data to Tell Stories of Impact
Metrics and data can help illustrate the value of government’s scientific research — but finding that data can be difficult.
Strategic Planning or Strategery: 10 Lessons Learned from Governmental Public Health Strategic Planning
A strategic plan can be an effective tool for advancing an agency’s goals — assuming the agencies avoid certain pitfalls.
Manage Stress to Avoid Burnout
Burnout is a hazard, especially for dedicated high achievers — like you. Learn how to manage your stress to avoid burning out.
A Look at AI-Enhanced Cybersecurity
This playbook details the benefits of artificial intelligence and its practical uses for cybersecurity.
Unlock the Power of Data and Technology to Strengthen Your Leadership
Data offers insights into trends and patterns and enables us to make predictions. And leaders can use that information to make decisions that impact their teams and organizations.
Combined Applications Can Help Bring a Human-Centered Approach to Public Services
Allowing people to apply for multiple programs using one application can provide a much simpler and easier experience of accessing government services.