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Hybrid Cloud: The Gateway to More Modern IT Infrastructure in DoD

Posted January 30, 2019 by Nicole Blake Johnson

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DoD needs modern technology that makes it easier for warfighters to access data and manage critical applications. Hybrid cloud fits that bill.

Delaware CIO Talks IT Centralization, Data Analytics

Posted January 29, 2019 by Emily Jarvis

James Collins is also the new president of the National Association of State Chief Information Officers, and he shared NASCIO’s 2019 goals.

More Than a Numbers Game: 6 Steps to Managing Difficult Data

Posted January 21, 2019 by Isaac Constans

An agencywide data governance strategy puts the policies into place to take stock of data, standardize reporting, implement security procedures and discover potential use cases for data.

The State of CX in Government

Posted January 14, 2019 by Nicole Blake Johnson

GovLoop partnered with Genesys to survey 140 government employees who are knowledgeable about CX initiatives at their agencies. Here’s what they said.

Improving CX in Your Agency Through Contact Center Modernization

Posted January 4, 2019 by Nicole Blake Johnson

There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless and personalized experiences. Today, citizens demand intuitive services across voice, social media, chat, SMS and all types of automated self-services. To better understand agencies’ topRead… Read more »