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The Ethics of Inclusive AI
As artificial intelligence (AI) becomes increasingly integrated into our lives, it’s vital that AI systems serve all members of society. AI should be inclusive, fair, and without bias.
How Federal Employee Experience Impacts Customer Experience
You can’t have good customer experience (CX) without good employee experience (EX). The VA is applying lessons from its successful CX efforts to improving EX.
Is the “Lowest Price Technically Acceptable” Acceptable for Government Software Purchases?
The lowest bidder isn’t always the best choice — especially when it comes to government software purchases. Here’s what you could be missing.
Rephrasing for Results: Matching Your Words to the Way Your Audience Thinks
Experimenting with multiple wording options to see which one performs better can help you communicate in ways that match how your target audience is thinking.
3 Steps to Incorporate Experience-as-a-Service Into Your Digital Transformation Strategy
Experience-as-a-Service (XaaS) helps agencies offload processes so teams can focus on the organizational mission. Here’s some advice on how to make the best choices for a successful transition.
May 24 – Get AI Literate: Know What it Can Do and What it Can’t
You may feel the sudden rise of artificial intelligence (AI) based applications a bit overwhelming. From the uproar of ChatGPT to automating basic tasks like reoccurring email invites, AI is everywhere. Numerous federal agencies are already exploring the use of AI and machine learning. Before you take that step, you need to understand both theRead… Read more »
Unwrapping the Gift of Feedback: Why You Should Take What You Need and Discard the Rest
Feedback about your leadership style isn’t always easy to hear, and sometimes it reflects unconscious bias.
How Flash Storage Supports Federal Sustainability
Energy for government data storage are a major expense — and an environmental drain. Flash storage can help agencies save on both.
Dos and Don’ts for a More Equitable Reasonable Accommodations Process
A disability-inclusive organizational culture improves the employee experience of the entire workforce, and reasonable accommodations don’t have to be expensive or disruptive. Here are some dos and don’ts to make it work.