A ServiceNow survey of customer service leaders across industries found that the most successful service departments adopt three best practices.
3 Things Agencies Must Do to Improve CX
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How to Peel an IT Modernization Onion
Onions have multiple layers and can make people cry. IT modernization is similar as it unfolds in stages and can cause tears if handled recklessly.
The Intersection of Tech and Leadership in Gov: Looking Ahead to 2019
As we come to the end of the year, govies of all levels and functions should be considering what’s on the horizon for technology and how it could affect their agency, mission, and day-to-day work in 2019.
Creating a Culture of Cybersecurity
A culture of cybersecurity is when there is top down support for cybersecurity, it is ingrained in and fully integrated all aspects of the mission, and all employees have a mindset of security in everything they do.
How to Foster Collaboration in Government
Join us on Wednesday, December 12 from 2-3pm ET/11am-noon PT to hear government experts share best practices for fostering effective collaboration in government.
Boston Celebrates STEM Week
More than just the sum of its parts, STEM curriculum advocates an interdisciplinary approach to learning featured subjects. It’s an attempt to break down independent subject silos and inspire students with real-word applications for the problem-solving skills they have acquired through their coursework.
6 Steps to Digital Transformation
This six step framework not only provides a way to understand current or completed digital transformation initiatives; it can also be used to plan and execute new projects.
A New Era of IT Modernization
What does IT modernization mean to you? That was the question posed to industry leaders at GovLoop’s “Where Collaboration and Digital Transformation Intersect” event.
Integration Is Key for Digital Transformation
Government IT departments are facing the exact challenge of when, what and how to upgrade, as their applications become growingly outmoded and user experience suffers.
What is an API?
Do you know what an API is, why it helps government and what you need to use them? Find out in this blog, then learn more on GovLoop Academy.