Agencies need a way to seamlessly integrate citizens’ preferred communication streams in order to drive an improved experience. Learn how by reading this post.
How to Integrate and Reinvigorate Your CX
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How To Create a More ‘Livable,’ Intelligent City
City leaders, who want to sharpen their cities’ competitive edge, face the dilemma between driving growth and creating a livable urban environment that attracts and retains citizens and businesses.
How Governments Make IoT Work for Them
IoT is the network of physical objects that can connect and exchange data, providing near limitless possibilities for new programs.
You’re a Manager!… Now What?
By trying these above tactics, and shifting your concept of what a leader should be, you’ll become a leader who uses their smarts to make everyone around them smarter and more capable. You’ll become a multiplier.
Citizen Journeys Connect APIs and Government Services
Governments can use APIs to generate the same accessible, secure apps private companies use to deliver rapid, useful services to citizens.
Fostering Breakthroughs: Inviting Innovation Among Teams
Innovation is often seen as a collection of ideas, happened upon through the organized chaos of the creatively gifted. But we can all learn to be more creative. Learn techniques to foster creativity and innovation in your team.
The Need for Software-Defined Data Centers
Before agencies can modernize, they need to assess the viability of their underlying infrastructure to power new innovations, applications, and services. But traditional environments are often crowded with hardware-defined legacy systems – usually operating in silos.
Transforming to Simplicity with HCI
Public-sector IT must move away from siloed services, along with storage and legacy IT, and instead embrace hyperconverged, cloud-based technologies to enable better services and efficiencies.
Contact Center Modernization – Integrate & Reinvigorate Your CX
New data from the Forrester Group shows customer experience (CX) in the public sector has stalled and significantly lags the private sector. However, citizens expect to be given the same level of customer service they experience in the private sector and are demanding improved service now more than ever. So why has this flat lineRead… Read more »
Leveraging Content Services to Drive Digital Transformation
Digital transformation is essential to improving government, but it can be difficult to achieve. We partnered with Hyland to provide a better sense of how government can drive digital transformation through content services.